Are Privacy Policies, FAQs and Terms of Service Required by Law?
Terms of Service (ToS) and FAQs are not required, but Privacy Policies are. ToS are intended to protect your customers’ privacy, reduce your exposure to liability, shield your intellectual property, inform about limitations and warranties, and disclose conflict resolution procedures. You need ToS that are specifically tailored to your business so the use of an online boilerplate provider is not recommended. Having a FAQ section on your site an easy way for companies to communicate answers to questions that often show up in their customer service inbox.