Eric Frank

Sr. Legal Operations in Illinois.

View Resume


Lawtrades Stats

*

Hours worked

6

Engagements

16+

Years experience


About Eric

Experienced executive leader, attorney, and operations consultant. Notable skill transforming legal and business operations to achieve scalability. Demonstrated expertise driving revenue growth and ensuring sustainable profitability of operations. Proven success designing and implementing operational protocols, leading and developing teams, and enhancing technology capabilities to realize efficiency gains and improve work quality in law firms/legal departments.


Years of Experience

16+ Years


Practice Areas

Workflow management, Technology implementation, Knowledge management, Vendor management, Contract management implementation, Managing outside counsel, Procurement


Top Skills

Contract ManagementContract NegotiationsCorporate TransactionsEnterprise Commercial AgreementPolicy Create ImplementationSAASGDPRCCPAKnowledge ManagementLegal Operations


Softwares

Slack, Google Docs, IronClad, Google Sheets, Google Slides, Google Forms, Microsoft Word, Microsoft Excel, Excel, Dropbox, Apple Pages, Docusign, Hellosign, Zendesk, Zoom, Google Hangouts, Skype, Microsoft Teams


Notable Clients

Reonomy, ReCharge Payments


Positions

Lawtrades

Sr. Legal Operations Consultant

Feb 2021 – Present

Sr. Legal Operations Consultant (February 2021 – Present)
– Work with in-house legal departments at Reonomy and ReCharge Payments to … see more identify and implement solutions to legal operations challenges
– Focus on analyzing bottlenecks and inefficiencies in current department processes and outlining short, mid, and long-term solutions
– Experience sourcing and implementing technology solutions including contract lifecycle management and data privacy management


UpRight Law

Vice-President of Legal Operations

Jan 2019 – Apr 2020

Vice President of Legal Operations (April 2019 – April 2020)
-Responsible for strategy, oversight, and management of firm’s post-intake … see more service delivery teams including Client Support, In-House Legal, and Partner Relations.
-Oversaw 300+ local UpRight partner attorneys with direct responsibility for internal attorney management team as well as performance of local partners.
-Primary focus on re-defining firm’s operational objectives and restructuring internal teams to better align with client expectations and firm’s business goals.
Achievements include:
-Created multi-functional attorney support teams whose work reduced case file times by 25%.
-Redefined role of partner relationship manager away from admin support and toward partner consultant and performance management.
-Designed and implemented KPI dashboard that synthesized key attorney performance metrics to be used by partner relationship managers.
-Developed roadmap for integrating case approval procedure into firm’s existing intake process, removing an unnecessary step while helping secure earlier revenue recognition.
-Spearheaded strategic shift in technology focus toward robust case management tool to include documents collection and automated manual intake functionality.
Management Consultant (January 2019 – April 2019)
-Tasked with conducting in-depth operational protocol analysis to identify inefficiencies and present concrete solutions to ongoing business challenges.
-Provided key findings to management committee. All recommendations adopted with short-term solutions applied across the organization and long-term solutions included in updated business plan.


Envoy Global

Management Consultant / Vice President of Legal & Business Operations

Feb 2012 – Dec 2018

Management Consultant (July 2018 – December 2018)
-Advised the CEO and Executive Management team on sales and legal strategies.
-Identified … see more operational bottlenecks and provided solutions through process improvements and increased reliance on technology platform.
Vice President of Business & Legal Operations (January 2016 – June 2018)
-Responsible for management and oversight of in-house legal team, consisting of 18 attorney and 26 non-attorney staff.
-Full P&L responsibility with mandate to increase firm’s case filing efficiency while also improving client satisfaction scores
-Envoy’s revenue increased from $8MM to $24MM during my time as VP of Business & Legal Operations.
Achievements include:
-Designed and executed shift to a per case billing model, leading 6-month process culminating in first profitable month and creating partnership and profit-sharing opportunities for staff attorneys.
-Led transformation of service delivery model from fastest-in-industry to highest quality-in-industry by creating multi-functional client support teams each dedicated to a specific roster of clients.
-Service delivery change, including direct attorney access and consistent client communication with dedicated team, led to the firm onboarding its firm ever Fortune 100 company.
-Oversaw department’s collaboration with tech team to shepherd rollouts of versions 2.0 and 3.0 of Envoy case management platform.
-Implemented overnight coverage strategy by identifying and training 2 offshore law firms. Led to increased monthly revenue recognition of 15% and addressed firm’s coverage gap.
Director of Legal Services (January 2014 – December 2015)
-Managed firm’s Global and Consumer service offerings, leading team of 10 direct reports.
-Tasked with building out firm’s consumer practice while continuing to expand its global offering.
Achievements include:
-Identified underutilized resources and modified case workflow, leading to 20% increase in per-attorney output while achieving 10% improvement in net promoter score.
-Standardized firm’s internal case processing approach for individual case filings and managed implementation of tech enhancements for global and consumer offerings.
Attorney & Manager of Global Services (February 2012 – December 2013)
-Directly managed team of 5 employees whose work focused exclusively on non-U.S. immigration.
-Tasked with operationalizing process for handling global casework.
Achievements include:
-Expanded the firm’s global business offering in EMEA region.
-Increased case filing speeds by 20% through technology improvements and process standardization.


ARNDT BUSWELL & THORN S.C.

Associate Attorney

Feb 2012 – Dec 2013

-Represented clients in proceedings before courts in La Crosse and Monroe counties.
-Personal injury, bankruptcy, criminal, collections, and … see more real estate


Education

Duquesne University School of Law

Juris Doctor – 2011


University of Wisconsin – Green Bay

Bachelor’s – 2007



Lawtrades Engagements

(6)

Lawtrades Co

Mid-Level Corporate Governance Attorney

Jan 2022


Innovid

Mid-Level Contract Management Implementation Legal Operations

Jan 2022


Productboard

Mid-Level Contract Management Implementation Legal Operations

Nov 2021


Fivetran

Senior Legal Operations

Jul 2021


Recharge

Senior Legal Operations

May 2021


Reonomy

Legal Operations Attorney (Reonomy/ Eric Frank)

Feb 2021


Industries

EnterpriseSAASLaw FirmsConsumerTechnology


Location

Illinois


Languages

English


Interests

Reading, downhill skiing, golf, English Premier League soccer, cooking


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Joined on: November 10, 2020 at 2:22 pm

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