UpRight Law

Vice-President of Legal Operations

Jan 2019 – Apr 2020

Vice President of Legal Operations (April 2019 – April 2020)
-Responsible for strategy, oversight, and management of firm’s post-intake … see more service delivery teams including Client Support, In-House Legal, and Partner Relations.
-Oversaw 300+ local UpRight partner attorneys with direct responsibility for internal attorney management team as well as performance of local partners.
-Primary focus on re-defining firm’s operational objectives and restructuring internal teams to better align with client expectations and firm’s business goals.
Achievements include:
-Created multi-functional attorney support teams whose work reduced case file times by 25%.
-Redefined role of partner relationship manager away from admin support and toward partner consultant and performance management.
-Designed and implemented KPI dashboard that synthesized key attorney performance metrics to be used by partner relationship managers.
-Developed roadmap for integrating case approval procedure into firm’s existing intake process, removing an unnecessary step while helping secure earlier revenue recognition.
-Spearheaded strategic shift in technology focus toward robust case management tool to include documents collection and automated manual intake functionality.
Management Consultant (January 2019 – April 2019)
-Tasked with conducting in-depth operational protocol analysis to identify inefficiencies and present concrete solutions to ongoing business challenges.
-Provided key findings to management committee. All recommendations adopted with short-term solutions applied across the organization and long-term solutions included in updated business plan.

Envoy Global

Management Consultant / Vice President of Legal & Business Operations

Feb 2012 – Dec 2018

Management Consultant (July 2018 – December 2018)
-Advised the CEO and Executive Management team on sales and legal strategies.
-Identified … see more operational bottlenecks and provided solutions through process improvements and increased reliance on technology platform.
Vice President of Business & Legal Operations (January 2016 – June 2018)
-Responsible for management and oversight of in-house legal team, consisting of 18 attorney and 26 non-attorney staff.
-Full P&L responsibility with mandate to increase firm’s case filing efficiency while also improving client satisfaction scores
-Envoy’s revenue increased from $8MM to $24MM during my time as VP of Business & Legal Operations.
Achievements include:
-Designed and executed shift to a per case billing model, leading 6-month process culminating in first profitable month and creating partnership and profit-sharing opportunities for staff attorneys.
-Led transformation of service delivery model from fastest-in-industry to highest quality-in-industry by creating multi-functional client support teams each dedicated to a specific roster of clients.
-Service delivery change, including direct attorney access and consistent client communication with dedicated team, led to the firm onboarding its firm ever Fortune 100 company.
-Oversaw department’s collaboration with tech team to shepherd rollouts of versions 2.0 and 3.0 of Envoy case management platform.
-Implemented overnight coverage strategy by identifying and training 2 offshore law firms. Led to increased monthly revenue recognition of 15% and addressed firm’s coverage gap.
Director of Legal Services (January 2014 – December 2015)
-Managed firm’s Global and Consumer service offerings, leading team of 10 direct reports.
-Tasked with building out firm’s consumer practice while continuing to expand its global offering.
Achievements include:
-Identified underutilized resources and modified case workflow, leading to 20% increase in per-attorney output while achieving 10% improvement in net promoter score.
-Standardized firm’s internal case processing approach for individual case filings and managed implementation of tech enhancements for global and consumer offerings.
Attorney & Manager of Global Services (February 2012 – December 2013)
-Directly managed team of 5 employees whose work focused exclusively on non-U.S. immigration.
-Tasked with operationalizing process for handling global casework.
Achievements include:
-Expanded the firm’s global business offering in EMEA region.
-Increased case filing speeds by 20% through technology improvements and process standardization.

ARNDT BUSWELL & THORN S.C.

Associate Attorney

Feb 2012 – Dec 2013

-Represented clients in proceedings before courts in La Crosse and Monroe counties.
-Personal injury, bankruptcy, criminal, collections, and … see more real estate

Duquesne University School of Law

Juris Doctor – 2011

University of Wisconsin – Green Bay

Bachelor’s – 2007